Returns Policy makes it possible for you to return a product if you receive a product which is damaged, defective or significantly different from what was purchased. For all products, the policy on the product page shall prevail over the general returns policy.
Please read all sections carefully to understand the conditions and cases under which returns will be accepted.
Certain items are not eligible for return due to the nature of the product or for various other reasons. For all products, the policy on the product page will be applicable.
Section 1: Return Reasons
Product purchased on our website will be eligible for returns if:
· Dead on Arrival (DOA)
· Wrong product received
· Used Product/Broken Seal
*Brand’s policy will prevail over the general returns policy
Here are the reasons for which products are not eligible for returns
· Products you deem no longer in need or change of mind
· Products that have been tampered with or are missing serial numbers / IMEIs
· If brand’s policies are defined for onsite repair or replacement
· If the product falls within warranty period (as per brand policy)
· If the product has heating or lagging issue at acceptable levels. Heating and lagging depend upon phone’s specification and usage. In such cases, you can visit brand service center to get your phone checked.
· Return will not be accepted for subjective or perceptive aspects like performance not as per expectation, color shade difference etc.
· Dents, scratches on packaging not impacting the product performance do not qualify for returns
· Product becomes non-returnable if primary packaging is found open before use.
· Returns are not possible in cases where the seller or brand has mandated a no return policy, please refer to information on product page before making a purchase.
· If the request is outside return window
· If the Job sheet from authorised service center is not provided for defective product
· If DOA certificate is not provided for dead on arrival products from brand authorised service center
Section 2: Return Approval Process
You can raise a return request from My Account section of your account.
If you have purchased an electronic product, you will receive a call from our Returns Team within 2 business days of initiating a return request, to troubleshoot the issue you are facing.
For Smartphones, we will send you a link to download to diagnose issue with defective smartphone and return will be approved basis the diagnostic result. In some cases, you may be required to provide Job sheet from the brand authorised service center.
For Dead on Arrival complaint DOA certificate will be required from brand authorised service center.
For all Damaged/Wrong product received complaints you will be required to provide following to investigate further:
· Damaged/Wrong product: Images 1) All sides of brand box 2) Image of damaged part 3) Serial number / IMEI printed on box and product both. For smartphones in working condition, we will request you to share the screen image of IMEI. (Dial *#06# to display IMEI)
Our Returns Team will review the documents and return will be arranged. Please note return shipping fee should be covered by the buyer.
Section 3: Refund
· We will take 7 days to process the refund once the product has cleared the Quality Check. The refund amount will be credited to your account within 7-8 working days. In the case of certain public sector banks, it can take up to 10-15 working days
· If you have paid using a credit/debit card or via net banking, the refund will be credited back to the account you used to place the original order
· Unfortunately, we don’t have a replacement policy yet. However, brands can offer replacement of the product at your doorstep as per their policy. We can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new product(s) you want to order.
· All Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and may be sent back to you.
· For Appliances, please do not open the packing/box till the Brand Authorized technician visits your place for installation or demo.
· Kindly retain the packaging for 7-10 days of delivery as it may be needed just in case you need to return the product.
· In case of any missing accessory like charger, headphone, remote etc., we will investigate the issue with seller and our logistics partner. If it is found missing in our investigation, then we will either ship the missing product/s to you or will reimburse you the cost of missing product/s as per the applicable market price.